Terms and Conditions


Gerry Grossman Seminars Terms & Conditions

All prices are subject to change without prior notice. We reserve the right to refuse business and/or to terminate services with anyone for any reason at anytime.


GGS Pass Guarantee

At Gerry Grossman Seminars (“GGS”), we understand that sitting for your exam can be stressful, so your study program shouldn’t be.

When you commit to studying with Gerry Grossman Seminars, we provide you with all the tools we believe you need to succeed. While we cannot guarantee you will pass your exam on the first attempt, we can ensure that your study program will be available at no additional cost to you if you do not pass the exam and elect to retake it within 12 months of your failed exam date.

With our GGS Pass Guarantee, when you purchase any Self-Study or Live Online Exam Prep Course and do not pass your exam, we will allow you to repeat your online courses at no additional cost to you, once you notify us of your intent to retake the exam and provide us with proof of your failed exam and date.

You may use this Pass Guarantee once per qualifying purchase.

California Law and Ethics Study Packages
Package Pass Guarantee Effective Date
LMFT California Law and Ethics Exam Prep Course and Live Online Workshop 3/1/2022
LMFT California Law and Ethics Exam Prep Self-Study Course 3/1/2022
LCSW California Law and Ethics Exam Prep Course and Live Online Workshop 3/1/2022
LCSW California Law and Ethics Exam Prep Self-Study Course 3/1/2022
LPCC California Law and Ethics Exam Prep Course and Live Online Workshop 3/1/2022
LPCC California Law and Ethics Exam Prep Self-Study Course 3/1/2022
MFT California Clinical Exam Study Packages
Package Pass Guarantee Effective Date
MFT California Clinical Exam Prep Course and Live Online Workshop 3/1/2022
MFT California Clinical Exam Prep Self-Study Course 3/1/2022
National Social Work Clinical Exam Study Packages
Package Pass Guarantee Effective Date
LCSW ASWB Clinical Exam Prep Course and Live Online Workshop 3/1/2022
LCSW ASWB Clinical Exam Prep Self-Study Course 3/1/2022

Military Discount Program

At Gerry Grossman Seminars ("GGS"), we are proud to serve those who serve others. The Military Discount Program is our way of saying thank you to past and present members of the US Armed Forces.

This special discount offer of 35% Off sitewide is available to all current Members and Veterans of the United States Military, National Guard, and/or Reserves.

Activation of the program is NOT automatic. You must submit the declaration of service form below in order to take advantage of this program. This discount is valid on new purchases only. If you have questions, please contact us at (424) 415-7715 .



Refund Policy

Gerry Grossman Seminars has a seven (7) day return policy. This period begins upon receipt of the material and extends for a period of seven (7) days. Customers must notify Gerry Grossman Seminars within this 7-day period should they elect to return unused materials. Gerry Grossman Seminars does not accept used items, damaged items, or items removed from their shrink wrap. Upon receipt of return authorization from Gerry Grossman Seminars, customers must ship materials to Gerry Grossman Seminars at their own expense via a trackable shipping method (i.e., carrier assigns tracking number to shipment). Gerry Grossman Seminars will not accept packages or process refunds without return authorization by our office. Shipping charges are nonrefundable. In addition, there will be a 20% cancellation/restocking fee, charged to customers, for all cancelled orders and/or returned materials. No refunds or partial refunds will be granted for online products that have been registered. Customers may elect to cancel an unregistered online program within 7 days of purchase; however, there will be a 20% cancellation fee.


Online Programs Policy

A customer who purchases any of our online programs is purchasing an individual license to use Gerry Grossman Seminars’ proprietary software. Our online programs are comprised of multiple platforms provided in a way to be operated by an individual and will be defined as software. Software consists of carefully organized instructions and code written by programmers in any of various special computer languages. They may be delivered as, but not limited to a web application, mobile application, and/or desktop application.

The purchaser will be granted a license to access the software upon receipt of funds. Access to the software will typically be provided at time of purchase, but may vary dependent on the product. Technical support will be available during business hours should an issue arise. This license is granted to only the original purchaser and, as such, purchaser is not permitted to sell, lend, assign, lease, or transfer in any other way any copy or use of the software. This license is non-transferable. Purchaser also may not sell, lend, assign, lease, or transfer in any other way remaining time to use the software. Any violation of this provision is not permitted and may cause program to be terminated with no refund of the licensing fee paid.

All online programs are active for a limited time period. All online program access starts at time of purchase. If you need to request a hold on your access, please contact our customer service team at (310) 820-6322, Monday through Friday from 8:00 a.m. to 4:00 p.m. PT, Saturday 8:00 a.m. to 11:00 a.m. PT.

Additional time in the program is available for an additional cost. The information and content contained in any of our online programs remains the property of Gerry Grossman Seminars. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of Gerry Grossman Seminars.


Hold of Online Program Purchases

Customers may request a complimentary hold on online program purchases up to one (1) year from original purchase date. Holds will be applied to a customer’s complete Testbank suite and cannot be broken up by individual course.

It is the responsibility of the customer to contact Gerry Grossman Seminars with request for hold. Hold periods will be effective upon contact with Gerry Grossman Seminars Customer Service and cannot be backdated. At end of hold period, the remaining access time will automatically activate without notice to customer.

To request a hold, please contact Gerry Grossman Seminars Customer Service at (310) 820-6322, Monday through Friday from 8:00 a.m. to 4:00 p.m. PT, Saturday 8:00 a.m. to 11:00 a.m. PT.


Workshop Policy

Live Online Workshop access is only granted to the original purchaser and as such, the purchaser is not permitted to sell, lend, assign, lease or transfer in any other way any copy or use of the workshops.

When included as part of a package, live online workshop participation fees are heavily reduced. For this reason, fees paid for live online workshops purchased as part of a package are non-refundable. Gerry Grossman Seminars reserves the right, but not the obligation, to substitute alternate products in lieu of a workshop when a workshop is not available to meet customer needs.

The information and content contained in any of our workshops remains the property of Gerry Grossman Seminars. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of Gerry Grossman Seminars.


International Customers

Gerry Grossman Seminars is not responsible for any custom or duty fees on international orders. The customer is responsible for all costs associated with these fees directly through UPS. Notification of any international fees will be sent by UPS.


Defective Material

Providing high-quality products is very important to us. Please inspect your package upon receipt to ensure satisfaction with the production quality. If any of the physical products are defective, please notify us within seven (7) days and we will ship replacement materials at no cost. Gerry Grossman Seminars is not responsible for package issues related to handling by the shipper.


Discount / Promotions Policy

From time to time Gerry Grossman Seminars offers discounts and promotions. If more than one discount could apply to a product, only the greater discount will be honored. Gerry Grossman Seminars reserves the right to change its policies and procedures at any time without prior notice. (Rev August 2017)

Special Accommodations

Please call, fax, mail, or email Gerry Grossman Seminars with any questions regarding special accommodations.

Gerry Grossman Seminars, A Triad Company
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814

Toll Free: (424) 415-7715
Fax: (310) 820-4432
Email: info@gerrygrossman.com

Changes to Contact Information

Customers are responsible for notifying Gerry Grossman Seminars of changes in name, address, telephone number, and/or email address, to ensure the accurate receipt of shipments and/or notifications.


Online Continuing Education (CE) Course Requirements

After reviewing the course material, customers must complete the accompanying online test. Customers with a score of 75% or better, may immediately print out the continuing education certificate of completion. For customers who score less than 75%, re-testing is available.

If cancellation of an online CE course is necessary, please contact us within one (1) working day of placing your order and we will refund the full course fee. Otherwise, online CE course purchases are nonrefundable.

Validity of Online CE Course Purchases

Online CE courses are valid for one (1) year from date of purchase date. Courses that are not completed within that time frame will be forfeited.

Who can I contact with questions regarding this Policy?

If you have questions concerning our privacy practices, contact us at:

Gerry Grossman Seminars, A Triad Company
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814
Fax: (310) 820-4432
Email: info@gerrygrossman.com

Page last updated: December 10, 2020