General website questions
- Internet Explorer on Windows XP is unable to display the login page!
- We have upgraded our secure access site with the latest internet protocols. Because of this, you can no longer use outdated web browsers such as Internet Explorer versions 8 and below on Windows XP to log in on our site. However, you will have no problem accessing if you use the latest version of Mozilla Firefox or Google Chrome. These are available for free download at www.firefox.com and www.chrome.com. Please follow all directions for downloading and installing.
- Why do I have to have "cookies" enabled?
- Does the GGS website use "popup" windows?
- My iPhone isn't recognized as "registered", although I just registered it yesterday.
- Suddenly phrases are being underlined in my testbank questions, and when I roll my mouse over them little popups appear. Why is this?
- Some of the online flashcards have the text cut off.
- I'm watching a video on my cellphone and it suddenly freezes.
- I'm trying to listen to the audio presentations on my iPhone but they freeze up.
- How do I download the audio presentations to my computer?
- How can I download the audio presentations to my iPhone?
- Apple mobile devices don't allow you to download audio files directly. To listen offline, open the audio presentations on your computer and download them to your desktop or another easily-reachable place. Import the files into iTunes and they'll arrange themselves into an album. Then you'll be able to sync the audios with your iOS device and play them through your music player.
- Why won't the video course let me take my quiz and move on to the next video segment?
- Since this is an approved Continuing Education course, you are required to watch each video segment to the end. From the video segment list, click "Continue" on your current segment, then on the video player page click the Play button to continue. Let it run until it stops. Once the lefthand slide pane says "All Done!" and the buttons change to say "Return to Course Index", you'll be able to click them to return to the segment list page then move on to take the segment quiz.
Exam Prep Studies
- How can I access my online testbanks, prep videos, audio presentations and mock exams?
- How do I register as a prelicensure candidate in order to get my discount?
- Why doesn't the countdown clock appear when I am taking my exam?
- The online testbank seems to skip questions.
- I put my testbank exam on "pause", and it went away. How can I find it again?
Continuing Education
- How many of my hours can I fulfill with GGS online courses?
- Can I read the course material right on the GGS website, or do I have to order it in printed form?
- I have done your online classes in printed form before, and would now like to do one entirely online.
- Do I have to send my course completion certificates to the BBS, or will GGS send them?
- Why can't I hear the audio in my online video course?
- The video stops and shows a circling "buffering" indicator in my online video course. What do I do when that happens? Why does it happen?
- Why can't I print the text or the handouts for my course?